Van Slyke Instruments (VSI) is a vendor to NASA, JPL, Ames Research Center, Los Alamos National Labs, Raytheon Missile Systems, Lawrence Livermore National Labs at General Atomics, Northrop Grumman, MIT Lincoln Labs, Naval Warfare Department, and many other government contractors and agencies. Observatories, universities, and colleges around the world use our professional-grade products to further enhance their research efforts. However, our most important customer has always been, and always will be, the amateur astronomer. Without support from loyal amateur astronomers worldwide, VSI would not be able to continue supporting the "big boys" with our unique products and services. We evolved, from a simple beginning, into what we are today because of past support from countless individual amateur astronomers who wanted quality, research-grade products at a reasonable production price. VSI remains dedicated to all our special friends out there in Astroland.
I would also like to thank Steve Allen, PhD (pictured
left) at Lawrence Livermore National Labs for documenting his special use
of a VSI product. Although I do know that our products are used for
non-astronomical applications all the time, this is the first time that any
of the above mentioned organizations have offered "after-the-fact" full
documentation of their actual application of a VSI product. If you are interested
in more pictures and info about this special application of a VSI CYCLOID
Rotator, click on the picture at left.
To continually thank you for all the decades of support, VSI has always offered our products at wholesale direct to you, our valued customer. This means that VSI products are only available from VSI, period! No dealers or representatives who would inflate our prices beyond the reach of the amateur astronomer. You may think VSI products are expensive, compared to the other stuff out there, but when you consider the unprecedented rock-solid, "quasi-tank" construction, functional simplicity, and exclusive features of VSI's products, our direct [production] pricing becomes an affordable asset for the advanced amateur astronomer with limited resources. In fact, many marketing and production engineers, over the years, have told me that my short-run "custom" products are priced way too low. They tell me I should [at least] triple my prices. Well, that ain't goin' to happen.
VSI looks at what's available on the market, and creates a product line that is far superior in every aspect. This is what I do! So when I say that our products are the best, they are! This is not ego. This is simply the truth. I build the best products by design, function, operation and application. All VSI products are constructed of stainless steel and aircraft-grade 6061-T6 aluminum. Unfortunately, everyone says their products are the best, and this can be very confusing, but their false marketing efforts are simply that, and little else. Most try to create the least expensive product possible, by using lesser designs and the cheapest materials available. This is not wrong. It is just the way it is, because they are appealing to the majority. VSI products are not for the majority, they are for the few who must have the best a specific market can deliver, like a hi-end luxury car - Audi, BMW, Cadillac, etc. I am striving to save my fellow astronomers time, effort and money so they can go directly to the best, if that is truly what they want, bypassing lesser products. People have informed me of their judgement errors on numerous occasions. They tell me they could have saved countless hours of frustration and thousands of dollars by purchasing VSI products first (see COMMENTS link).
All VSI products have an unconditional 30-Day return policy and, if my products weren't constructed to last forever, I couldn't offer our lifetime materials and workmanship warranty, too. VSI's "after-the-sale" service and integrity is "second-to-none." Don't take my word for it, ask our customers or, better yet, visit VSI's COMMENTS link. VSI products are a solid investment in the future that will appreciate over time - like the valued Questars of yesteryear or a Warner & Swasey refractor from the turn of the last century.
Understand, VSI is a virtual 3-man operation, me, myself, and I (virtual is the keyword). "I" design and manufacture all the products. "Myself" processes, packs and ships all the orders. "Me" is the resident graphic artist/webmaster, too (can't you tell from this no-class, gaudy, "carnival act" web site?). That's right, VSI is actually a "one-man-band," so patience can be a virtue. Oh, there is actually one other real person involved in the business, my wife Angela, who takes care of the bookkeeping on the side, and works a full-time job too. Without her support, tolerance and understanding over the years, VSI wouldn't exist. Remember, I can only manufacture so many products a year, and when they're gone, they're gone until stock can be replenished. Call, or e-mail, VSI for the current status on a specific product.
And, don't forget that VSI's web site is not just a bunch of microscopic pictures with a price tag, and little else. There's enough valuable astro-info, useful tips, user input, recommendations and super "koo-well" scope installations at this mega-linked site [alone] to write a book or two, so take the time to browse around. You'll find it worth your time and effort. - PVS
NOTE: These web pages are optimized for resolutions of 1024x768 and higher [maximized window]. You may have page formatting problems at lower resolutions and minimized window settings.
All VSI line products have a 30-day unconditional full money back guarantee (exceptions on custom built items do apply). Postage is not refundable. The return product must be in its original resalable condition with all documentation intact (see Returns below). Returns that are not intact and ready for resale will be charged accordingly and deducted from your refund. All VSI products have an additional non-transferable lifetime warranty on materials and workmanship (VSI's lifetime, not yours). Non-VSI manufactured parts are warranteed by the specific manufacturer only, not VSI (i.e. motors, gears, rubber products, ball bearings, micrometer heads, analog & digital readouts, etc.) Products will be repaired at no charge to the customer, if normal use is determined (by VSI only) to be the cause of the malfunction. If damage is due to other than normal use, or calibration seals are broken, repairs will be charged accordingly. Products that are custom designed and built for the customer are not returnable/refundable under any circumstances, but do have the above lifetime warranty on materials and workmanship.
VSE accepts Visa/MC only. No American Express or Discover, etc. You may also pay by personal check, but your order will not ship for two weeks until your check clears the bank. All checks must be made payable to VAN SLYKE INSTRUMENTS. All orders must be prepaid in full. Visa/MC will not be charged until your order is ready for shipment. Foreign orders see "Canadian and Foreign Orders are Welcome" below. Purchase orders (POs) are accepted from recognized government agencies, universities, and colleges only. Orders over $3000 must be prepaid by guaranteed instrument, cashier's check, registered check, bank check, etc. All custom orders must be prepaid before work actually begins. MSRP = MANUFACTURER'S SUGGESTED RETAIL PRICE
You MUST call or write for a return/repair merchandise authorization (RMA). Products that are custom designed and built for the customer (not including production line products) are not returnable under any circumstances. Non-returnable custom items carry a full lifetime warranty. All packages returned without an RMA will be refused. At anytime, the customer can return a VSI product (i.e. Slider, MasterGlide, MicroGlide, Hexagonal, etc.) for a free refinish (glass-beading) and operational certification (with prior approval from VSI). You pay for the [fully insured] shipping to VSI, and VSI pays for the [fully insured] shipping back to you (US only). To insure timely processing of your return, it is best to take advantage of this very generous offer in mid-winter during our slower season. This offer is provisional depending on VSI's current backlog of orders.
Since custom designed and built products are manufactured after the customer places the order, no custom order cancellations, after start of production and prior to shipment, will be accepted. The customer is liable for the full purchase price of the custom-built product. Order cancellation will only be accepted between the placement of the custom order and the time production actually begins. There are no exceptions, and prepayment-in-full is required on all custom orders. This cancellation policy does not apply to production line items such as Sliders, MasterGlide or MicroGlide focusers, Hexagonals, etc.
Charges for shipping your order include more than just carrier cost. It also includes packing time and packaging materials, documentation, order processing, and insurance. Normal AIR SHIPPING CHARGES for US orders under $1000 = $20, orders over $1000 = $47 (exception applies to small size items that ship at $7) within the US including Hawaii, Alaska and Puerto Rico. US orders are shipped via US Postal Service, Priority Air insured.
As a consideration to our Canadian and foreign customers, Visa/MC is accepted. Alternate payment method is by international money order (IMO), guaranteed instrument, or bank checks drawn from US banks only (orders prepaid by other than guaranteed instruments will be held for two weeks). CANADA: orders under $675 (maximum USPS insurance to Canada) = $32 shipping charge, orders over $675 = by insured value per pachage. FOREIGN: orders under $1000 = $47 shipping charge, orders over $1000 = $88 shipping charge, orders over $3000 = by insured value per package. All orders shipped include insurance to your destination. Shipping method is via US Postal Service - Global Priority (airmail insured). Orders to foreign countries that are not insurable by US Postal Service cannot be accepted unless the customer authorizes an alternate [more expensive] insurable carrier (i.e. International UPS, Fed Ex, Burlington, etc.).
Pictures used in this web catalog are for illustration purposes only and may not be exact. All prices are subject to change without notice. VSI assumes no responsibility for any misinterpretations on the part of the customer, or any liability for damages or injuries incurred from the use or misuse of VSI products. This web catalog supersedes all previous catalogs and advertised prices.